Your privacy matters to Crickes. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse you.
Crickes does not sell your data. We collect only what we need to run the platform and keep your account secure.
Create AccountOUR COMMITMENTS
Six things Crickes commits to on every account, every day. These aren't aspirations — they're built into how the platform works.
Crickes collects only the data that is genuinely necessary to operate your account, process your payments, and comply with legal obligations. We don't ask for information we don't need, and we don't store data longer than required. Your mobile number, name, and payment details are the core of what we hold — nothing more.
Crickes does not sell, rent, or trade your personal data to any third party. Your information is not shared with advertisers, data brokers, or marketing companies. The data you give Crickes stays with Crickes and is used only for the purposes described in this Privacy Policy.
All personal data stored by Crickes is encrypted at rest and in transit using industry-standard protocols. Your payment credentials are never stored in plain text. Access to your account data within Crickes is restricted to authorised personnel only, and all access is logged and audited.
You have the right to request deletion of your personal data from Crickes at any time. When you close your account, your data is deleted from our active systems within 30 days, subject to any legal retention obligations. We will confirm deletion in writing upon request.
Crickes sends promotional messages only to players who have opted in. You can opt out of marketing communications at any time from your account settings or by contacting support. Opting out does not affect transactional messages such as deposit confirmations and withdrawal notifications.
This Privacy Policy tells you everything about how Crickes handles your data. There are no hidden data practices, no undisclosed third-party sharing arrangements, and no data uses that aren't described here. If we change how we use your data, we will update this policy and notify you before the change takes effect.
About This Policy
This Privacy Policy applies to all users of the Crickes platform, including the website at crickes.io and the Crickes mobile app. By creating an account or using Crickes, you confirm that you have read and understood this policy. If you have questions about anything in this document, contact us at [email protected].
Crickes is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Crickes collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the Crickes platform.
We understand that privacy is important to our players in Bangladesh. When you trust Crickes with your personal information, we take that responsibility seriously. This policy is written in plain language so you know exactly what happens with your data — no hidden clauses, no surprises.
This policy covers all data processing activities carried out by Crickes in connection with the platform. It applies whether you access Crickes through a web browser, the Crickes mobile app, or any other interface we provide.
Crickes collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers. Here is a breakdown of what we collect and why.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Registration Data | Name, mobile number, date of birth, password | To create and manage your Crickes account |
| Identity Verification | National ID, photo ID, selfie | To verify your age and identity when required |
| Payment Data | bKash/Nagad/Rocket number, transaction IDs | To process deposits and withdrawals |
| Betting Activity | Bets placed, games played, win/loss history | To operate the platform and detect fraud |
| Device & Technical Data | IP address, device type, browser, OS | To secure your account and improve the platform |
| Communications | Support chat logs, emails sent to Crickes | To resolve issues and improve support quality |
Payment Security Note
Crickes does not store your full bKash, Nagad, or Rocket PIN or password. Payment authentication is handled directly by the respective payment provider. Crickes only receives a transaction confirmation reference once a payment is completed.
Crickes uses your personal data only for the purposes described in this policy. We do not use your data for any purpose that you would not reasonably expect given the nature of the Crickes platform. The main ways we use your data are:
Crickes uses automated systems to monitor betting activity for signs of fraud or problem gambling. This automated processing helps us protect both the platform and our players. If automated monitoring flags your account, a human member of the Crickes team will review the case before any action is taken.
Crickes processes your personal data on the following legal grounds, depending on the type of data and the purpose of processing:
Crickes does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Our Commitment
Crickes never shares your data with advertisers, data brokers, or any third party for commercial purposes. Every data-sharing arrangement Crickes has in place is governed by a written agreement that requires the recipient to protect your data to the same standard as Crickes.
Crickes uses cookies and similar tracking technologies to operate the platform, keep you logged in, and understand how players use the site. Here is what we use and why:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core Crickes platform, but some features may not work as expected.
Crickes retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods we apply are:
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you. If you request early deletion of your data, Crickes will delete what it legally can and explain any data that must be retained for legal reasons.
As a Crickes player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team.
Right of Access
Request a copy of all personal data Crickes holds about you. We will provide this within 30 days of your request.
Right to Rectification
Ask Crickes to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data. We will delete what we legally can and explain any data we must retain.
Right to Restrict Processing
Ask Crickes to pause processing of your data while a dispute or complaint is being resolved.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service.
Right to Object
Object to Crickes processing your data for marketing purposes or on the basis of legitimate interests.
How to Exercise Your Rights
To exercise any of the rights above, contact Crickes support via live chat or email at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request to protect your account security.
Crickes takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your Crickes account has been compromised, contact support immediately. You should also change your password and review your recent account activity.
Security Reminder
Crickes will never ask for your password via live chat, SMS, or email. If you receive a message claiming to be from Crickes and asking for your password, do not respond and report it to support immediately.
The Crickes platform is strictly for adults aged 18 and over. Crickes does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be immediately suspended, any balance will be withheld pending investigation, and their personal data will be deleted from our systems.
If you believe that a minor has registered on Crickes, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Crickes may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, we will update the effective date at the top of this page.
For significant changes that affect how we use your data, Crickes will notify registered players via the mobile number or email address associated with their account at least 14 days before the change takes effect. Your continued use of Crickes after a policy update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Crickes handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
[email protected] — privacy requests responded to within 30 days
Live Chat
Available 24/7 from your Crickes account dashboard — fastest response for urgent issues
For related legal documents, see our Terms and Conditions and Responsible Gaming pages.
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Now you know exactly how Crickes protects your data. Register your free account today and enjoy a platform built on transparency, security, and fair play.
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