Crickes FAQ —
Your Questions, Answered

No. Crickes allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page rather than creating a new account.

On the Login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive an OTP — enter it, then set a new password. If you no longer have access to your registered mobile number, contact the Crickes support team via live chat and they'll help you recover your account after identity verification.

You must be at least 18 years old to register and play on Crickes. This is a strict requirement and applies to all users regardless of location. Crickes may request age verification documents at any time. If a player is found to be under 18, their account will be closed immediately and any winnings will be voided. Please visit our Responsible Gaming page for more information.

Log in to your Crickes account and go to the Profile or Account Settings section. You can update your display name, email address, and notification preferences from there. Your registered mobile number is used for security verification and cannot be changed without contacting support. If you need to update your phone number, reach out to the live chat team with proof of identity.

If you want to close your account, contact the Crickes support team via live chat or email. Before closing, make sure you've withdrawn any remaining balance. Account closure is permanent — once closed, your username and data cannot be recovered. If you're closing your account due to gambling concerns, please consider using the self-exclusion option instead. See the Responsible Gaming page for details.

Log in to your Crickes account and tap the Deposit button. Select your preferred payment method — bKash, Nagad, or Rocket — and enter the amount you want to deposit. You'll be shown a Crickes merchant number. Open your mobile banking app, send the payment to that number, and enter the transaction ID back in Crickes to confirm. Your balance updates instantly. There are no deposit fees on any method.

The minimum deposit on Crickes is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. The minimum is kept low so that players can start with a small amount and explore the platform before committing more funds.

Most Crickes withdrawals are processed within 3 to 5 minutes. During peak hours — typically evenings and weekends — it may take up to 15 minutes. Withdrawals are sent directly to your bKash, Nagad, or Rocket account. There are no withdrawal fees. The minimum withdrawal amount is ৳200. If your withdrawal hasn't arrived after 30 minutes, contact the support team via live chat.

Withdrawals can be rejected for several reasons: your account may not be fully verified, you may have an active bonus with wagering requirements that haven't been met, or the mobile banking number on your account may not match the one you're withdrawing to. Check your account verification status and bonus terms first. If everything looks correct and your withdrawal is still rejected, contact support with your transaction reference number.

Crickes does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges on their end. These are outside Crickes's control. Check your mobile banking app's fee schedule if you're unsure what charges apply on their side.

If your deposit hasn't appeared in your Crickes balance within 10 minutes, first check that the payment was sent to the correct merchant number and that the transaction was successful in your mobile banking app. Then contact Crickes support via live chat and provide your mobile number, the transaction ID from your banking app, the amount, and the time of the transaction. The support team will trace the payment and credit your account manually if needed.

Crickes offers ball-by-ball live betting on cricket matches including BPL, IPL, Asia Cup, and ICC tournaments. When a match is live, you'll see real-time odds that update after every delivery. You can bet on the next ball outcome, the next wicket, the next boundary, the over total, or the match result. Select your market, enter your stake, and confirm your bet. Winnings are credited to your account as soon as the market settles.

Yes. All Crickes casino and fishing games use a certified Random Number Generator (RNG) that is independently audited. Every spin, every fish shot, and every wheel result is completely random and cannot be predicted or manipulated by Crickes or by players. Sports betting odds are set by professional traders based on real market data. Crickes has no incentive to rig games — the house edge already ensures long-term profitability without cheating.

Some Crickes games offer a demo or practice mode that lets you try the mechanics without using real money. However, demo mode is not available for all games, and live betting markets always require a real-money account. To access the full game library, bonuses, and live features, you'll need to register and make a deposit. The minimum deposit is ৳100, so you can start small and explore before committing more.

Minimum bet amounts vary by game. For most slot games and fishing games, the minimum bet starts at ৳10 per round. For sports betting and live cricket markets, the minimum stake is typically ৳20 per bet. Live casino games like Money Wheel start from ৳10 per spin. Maximum bet limits are displayed in the game interface before you confirm your wager.

If a live match is abandoned, suspended, or cancelled before the minimum number of overs required for a result, all unsettled bets on that match will be voided and your stake will be returned to your Crickes balance. Bets on markets that have already been settled before the abandonment will stand. Crickes follows standard industry rules for match abandonment — full details are in the Terms and Conditions.

For sports betting, your winnings are calculated as: stake × decimal odds. For example, a ৳500 bet at odds of 2.50 returns ৳1,250 (including your original stake), giving a profit of ৳750. For slot games and fishing games, winnings are based on the game's paytable and any active multipliers. For live casino games like Money Wheel, the payout is your stake multiplied by the segment value you bet on.

Cash-out is available on selected live betting markets on Crickes. When cash-out is available for your bet, you'll see a "Cash Out" button next to the bet in your open bets list. The cash-out value updates in real time based on current odds. Tapping the button locks in your return at that moment. Not all markets support cash-out — availability depends on the sport, the event, and the specific market you've bet on.

Wagering requirements mean you need to bet a certain amount before bonus funds can be withdrawn as real cash. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each Crickes bonus is stated in the promotion terms. Always read the bonus terms before claiming to understand what's required.

Yes. Crickes runs regular cashback promotions for active players. Cashback is typically calculated as a percentage of your net losses over a defined period — for example, 10% cashback on weekly losses up to a certain amount. Cashback is credited to your account automatically at the end of the qualifying period. Check the promotions section in your account for the current cashback offer and its terms.

Yes. Players who download and use the Crickes app get access to app-exclusive promotions that aren't available on the desktop or mobile browser version. These include app-only deposit bonuses, free spin offers on selected slot games, and early access to new game promotions. Download the app from the App page and enable push notifications so you never miss an exclusive deal.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real cash by meeting the wagering requirements. Your account balance is split into real money and bonus money. Real money can be withdrawn at any time. Bonus money becomes withdrawable only after you've completed the required wagering. If you request a withdrawal before completing wagering, the bonus and any winnings generated from it will be forfeited.

Log in to your Crickes account and go to the Bonuses or Promotions section in your account dashboard. You'll see a list of active bonuses, the current wagering progress, the expiry date, and the amount remaining to wager before the bonus converts to real cash. If you don't see a bonus you expected to receive, contact the support team via live chat with your deposit reference.

The Crickes app supports Android 6.0 and above. Most smartphones released in the last five years will run the app without any issues. If you're using an older device running Android 5 or below, we recommend using the Crickes mobile website in your browser instead — it's fully optimised for mobile and offers the same features as the app.

Yes. The Crickes app is available for iOS devices running iOS 12 or later. Because the app is not listed on the Apple App Store, you install it via the direct link on the App page. Follow the on-screen instructions to trust the developer profile in your iPhone settings after installation. If you have any trouble installing, the Crickes support team can walk you through the process step by step.

If the Crickes app is crashing, try these steps in order: clear the app cache in your phone settings, make sure you have the latest version of the app installed (re-download from the App page), restart your phone, and check that you have a stable internet connection. If the app still crashes after these steps, contact support via live chat and mention your phone model and Android/iOS version so the team can investigate.

Absolutely. The Crickes website is fully responsive and works well on all modern mobile browsers including Chrome, Firefox, and Samsung Internet. You get access to all the same games, betting markets, deposits, and withdrawals through the browser. The app offers a slightly faster experience and push notifications for live match alerts and promotions, but the browser version is a perfectly good alternative if you prefer not to install the app.

Self-exclusion allows you to block yourself from accessing your Crickes account for a set period — from 30 days up to permanent exclusion. During self-exclusion, you cannot log in, deposit, or place bets. To self-exclude, go to the Responsible Gaming section in your account settings or contact the support team directly. Self-exclusion cannot be reversed during the chosen period, so consider your decision carefully. Any remaining balance will be returned to you after the exclusion period ends.

If you feel that gambling is negatively affecting your life, please reach out for help. Crickes provides self-exclusion and deposit limit tools to help you take control. You can also contact the Crickes support team at any time — they are trained to assist players who are experiencing difficulties. Please visit our Responsible Gaming page for a full list of tools and guidance. Remember: gambling should always be entertainment, not a way to make money or solve financial problems.

Yes. In the Responsible Gaming section of your account settings, you can set a session time limit. Once your session reaches the limit you've set, you'll receive a notification and be logged out automatically. This is a useful tool to prevent extended play sessions. You can also enable reality check reminders that pop up at regular intervals to show you how long you've been playing and how much you've spent during the session.